CANCIONEA · HELM VENTURES LLC
Refunds and delivery
Updated October 15, 2026
These policies describe Cancionea and the planned service. Orders are not open and this website does not collect payments or customer files.
Current availability
This website does not accept orders or payments. There are no charges, reservations or subscriptions. The following describes the planned policy for when orders open.
Before payment
You will hear a free 30-second preview. If you do not want to purchase the song, you can leave without paying. There is no subscription to cancel or automatic charge for listening.
After payment
The purchase is for personalized digital content. We do not offer refunds for a change of taste after you have heard and approved the preview. This does not affect mandatory legal rights, duplicate charges or a product that is not delivered or does not match what was offered.
Errors on our part
If we get a name wrong, include a detail that does not match your story or make another error attributable to Cancionea, tell us within 7 days of delivery. We will review the order and correct our error at no charge. If we cannot provide what you purchased, we will resolve the issue, including a refund where appropriate.
Delivery and access problems
Delivery is digital through the website and an email with access to the files. The approved version will be available after payment confirmation; the second, once generation is complete. Contact support if a version is missing, a link fails or the email does not arrive. There are no physical goods or shipping charges.
How to get help
Email info@cancionea.com from the address used for the purchase, with the order reference and a description of the issue. Do not send full card numbers. Approved refunds will go to the original payment method; the time before funds appear depends on the payment provider and your bank.